Terms of service.
SUPERCREATIVE 3D LTD - 3D GRAPHIC DESIGN & Freelance Services - TERMS, CONDITIONS:
Work: SuperCreative 3D LTD agrees to produce project materials (the “Work”) at the request of the client for fees agrees upon in advance and delivery of the Work by an agreed-upon deadline. SuperCreative 3D LTD agrees that he will be the sole author of the Work, which will be original work and free of plagiarism. SuperCreative 3D LTD will cooperate with Client in editing and otherwise reviewing the Work prior to completion and launch.
Estimates/Quotes: Estimates/Quotes are valid for only 30 days from the date on the estimate.
All Quotes will require a purchase order or acceptance notification to confirm that you agree with the cost & payment terms before the work can commence. By accepting the Quote you will agree to the below payment terms.
Acceptance of an order can be made by telephone, email or via other forms of communication with SuperCreative 3D Ltd.
PAYMENT TERMS:
Payments: If you are a new UK based client for the first job will be 100% payment on completion, after this initial work your terms will be 30 days. If you require alternative payment terms please contact me to discuss these.
Standard hours of work 9am-5pm.
Extra maybe charged for weekends & for hours out of the standard 9am-5pm.
Any work required that is under £500.00 will require payment on delivery.
For non UK based new clients we ask for 50% upfront before work will begin and then the following 50% on completion.
Payment Terms:
1. Standard Payment
Payment is due within 30 days of the invoice date unless otherwise agreed in writing.
2. Extended Projects
For projects extending beyond 60 days, a progress invoice will be issued for all work completed up to that point. This invoice must be paid within 14 days of issue.
3. Deposits
A 20–50% deposit may be required prior to the start of the project, depending on scope and duration.
4. Late Payment
Late or overdue payments may incur interest at 8% above the Bank of England base rate, plus a statutory fixed fee, in line with the Late Payment of Commercial Debts (Interest) Act 1998.
5. File Delivery
Final project files, renders, or other deliverables will be released upon receipt of full and cleared payment.
6. Cancellation
If a project is cancelled after commencement, payment will be due for all work completed up to the date of cancellation.
7. Under £500
Any work required that is under £500.00 will require payment on delivery.
8. Overseas Clients
For none UK based new clients we ask for 50% upfront before work will begin and then the following 50% on completion.
Out-of-Hours Work Policy:
1. Standard Working Hours
All project pricing is based on standard working hours: Monday to Friday, 9:00 am – 5:00 pm (UK time).
2. Out-of-Hours Work
Work requested or required outside of these hours, including evenings, weekends, or public holidays, will be subject to an additional charge.
3. Additional Charges
Evenings (after 5 pm weekdays): +25% rate increase
Weekends: +50% rate increase
Public Holidays: +100% rate increase
4. Urgent Turnaround Requests
If a client requests an accelerated turnaround that requires working outside standard hours, the above surcharges will apply unless otherwise agreed in writing.
5. Notification
SuperCreative 3D Ltd will notify the client in advance if any out-of-hours work is required, and confirm the applicable rate adjustment before proceeding.
Confidentiality:
SuperCreative 3D LTD acknowledges that he may receive or have access to information which relates to the Client’s past, present, or future products, vendor lists, creative works, marketing strategies, pending projects/proposals, and other proprietary information. SuperCreative 3D LTD agrees to protect the confidentiality of the Client’s proprietary information and all physical forms thereof, whether disclosed to SuperCreative 3D LTD before this Agreement is signed or afterward. Unless strict confidentiality is requested by Client in advance of the establishment of this contract, SuperCreative 3D LTD can display materials and final work created for Client on the SuperCreative 3D LTD’s website www.SuperCreative3d.com
Client Approval:
Upon acceptance of the Work, Client accepts responsibility for any further processes in which this work is used (e.g. film outpost, printing, etc.) SuperCreative 3D LTD is not responsible for errors occurring in this work or projects related to this work after acceptance of the Work by the Client.
Cancellation:
Both parties understand that Client or SuperCreative 3D LTD may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Upon written or verbal cancellation, Client is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed that is determined by SuperCreative 3D LTD. Should Client cancel the project following its completion, Client is responsible for full payment as per the agreed upon estimate plus all expenses incurred. In the event of cancellation, SuperCreative 3D LTD retains ownership of all copyrights and original work created.
Ethical Issues:
SuperCreative 3D LTD reserves the right to refuse to provide services for a company or associated services which does not accord with our ethical policy or that we judge to be unfit due to content or otherwise. This includes, but is not limited by, companies or sites containing or promoting sites which promote hatred towards persons belonging to any ethnic group, religion or sexual orientation, companies or sites containing or promoting adult oriented material such as pornography, and companies or sites which infringe copyright or are contrary to UK or other relevant national or local laws or regulations.
Force Majeure:
SuperCreative 3D LTD reserves the right to defer the date of delivery, or to cancel this Agreement or reduce the services it provides, if it is prevented from or delayed in carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including without limitation strikes, lock-outs or other industrial disputes (whether involving the workforce of SuperCreative 3D LTD or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors (Force Majeure Event).
Acceptance of Terms:
Client promises to pay for the services rendered by SuperCreative 3D LTD for the Work as agreed upon. Acceptance of an order by telephone, email or via the website. The Client agrees they have read, understood, and are considered legally bonded to these terms.
Last Updated 01/11/2025