Terms & Conditions

Last updated: 01 January 2026

1. What We Do

SuperCreative3D Ltd provides spatial design, brand architecture, experiential environments, creative direction, and related professional services as agreed in your project proposal or quote.

2. Starting Work

Project execution and design development will commence once:

• The quote has been formally accepted.

• The required 50% deposit has been received.

3. Payment

• A 50% deposit is required before any design or production work begins.

• The remaining balance is payable in full prior to the handover of final deliverables or production files.

• All prices are exclusive of VAT, which will be added at the prevailing UK rate.

• Late payments may result in active projects being paused. Interest and reasonable statutory recovery costs may be charged on overdue invoices in accordance with UK legislation.

4. Revisions & Changes

Your quote covers the deliverables outlined within the agreed scope. Any additional changes, design pivots, or requests outside this scope will be quoted separately before work proceeds.

5. Over-Scope & Extra Work

Any additional work requested outside the agreed project parameters will be billed at our standard day or hourly rate. No out-of-scope work will be undertaken without prior client approval.

6. Deadline Changes

Modifications to agreed milestone schedules or final delivery deadlines may be subject to adjustment fees depending on turnaround constraints and studio scheduling.

7. Rush & Out-of-Hours Work

Urgent requests, compressed timelines, or work required outside standard business hours may incur a premium fee, which will be agreed upon in advance.

8. Client Responsibilities

Clients are responsible for supplying necessary assets, CAD data, brand guidelines, and feedback in a timely manner. If a project is delayed due to withheld feedback, missed approvals, or late asset delivery from the client, project timelines and associated costs may be reviewed and adjusted.

9. Project Pauses & Inactivity

If a project remains inactive for 30 days or more due to a lack of client feedback, approvals, or required materials, the project will be paused and rescheduled based on current studio availability. Any administrative or design work required to reactivate or complete the project may be billed at our standard rates.

10. Files & Ownership

• All intellectual property and physical/digital work remain the property of SuperCreative3D Ltd until full payment has been received.

• Upon full payment, the client is granted a license to use the final agreed deliverables for their intended commercial purpose.

• Raw source files, CAD layers, or editable project assets are excluded from delivery unless explicitly agreed upon in writing.

11. Portfolio & Marketing Rights

Unless otherwise agreed in writing prior to project commencement, SuperCreative3D Ltd reserves the right to showcase final deliverables, conceptual renders, and experiential environments across our portfolio, website, social media, and marketing channels. We will always respect pre-approved release dates, confidentiality constraints, or specific non-disclosure agreements (NDAs) when requested.

12. Cancellations

If a project is cancelled after work has commenced:

• The initial deposit is strictly non-refundable.

• Any design or production hours completed beyond the value of the deposit may be invoiced.

13. Liability

Our total aggregate liability under these terms is strictly limited to the total value of the fees paid by the client for the specific project in question.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

15. PrivAcy Policy

Read our Privacy Policy.